Cryptoleo Casino
EN My Account Join Now
Two quick checks

Cryptoleo Casino KYC and document check

The licence behind Cryptoleo Casino requires every player to be identified, and our verification team completes a standard check in about 2 hours.

Start verification
Withdrawal on hold

Your account is waiting on a check

Six lines settle who checks you, how long it takes and where to ask questions.

Who checks

Cryptoleo Casino Ltd.

Under which licence

Tobique Gaming Commission, TGC-4320-799

How long

2 hours

Mandatory

At the latest before your first withdrawal

Questions go to

[email protected]

Minimum age

18+
Document upload
1

Where do I find it?

Open your account menu and look for the verification or documents area, usually listed beside your profile and payment settings. Screenshot the paths you use, since the check may also start from an email.

2

Photographing the whole page

Photograph the whole page of your proof of identity in daylight, with all four corners inside the frame and no glare across the text. Blurry edges are the most common reason a first upload comes back.

3

Capturing your wallet screen

When you reach the payment step, open the wallet or card app you used and capture the screen showing your name and the method itself. Crop out nothing that identifies the account holder.

4

Check your inbox after sending

Send the files, then wait for the review, which we complete in about 2 hours. If a copy is unclear, the team replies with the exact item they need rather than restarting the whole check.

Paper trail

Which copy do we need?

Our team asks for the same three papers from everyone, and a selfie only when identity needs confirming.

Document
Confirms
Copy must show
Proof of identity
Your name, date of birth and photo
Full page, all four corners, no glare
Proof of address
Where you live now
Your name and address, dated recently
Payment method screenshot
The account you deposit from
Your name and the method, clearly visible
Proof of identity with a selfie
The person uploading is the holder
Face and document in one unfiltered shot
Fixing it

Your paper came back, here is why

Most refusals come from four small slips, and each one takes a minute to sort out.

Fit the whole page in

Corners cut out of the frame mean we cannot read the whole page, so the copy goes back to you. Lay the paper flat and fit all four edges in; Hold the camera still and shoot straight on

Why does the name differ?

A name spelled differently or an address changed since registration stops the match against your account. Send the paper exactly as your account shows it; Use our verification email to flag a recent move

Photograph the real app

A screen grab from your banking or wallet app gives no glare, no edges and no proof the page is real. Photograph the actual app or paper; Keep the full screen and edges visible

From stale bill to current one

A bill dated a few months back no longer proves where you live now, so we ask for something fresher. Pick the newest bill you have; Grab this month's statement as a backup
Five papers we may ask for

Tracing your funds, quietly and by the book

Cryptoleo Casino holds licence TGC-4320-799 from the Tobique Gaming Commission, and that licence obliges us to check where player money originates. Treat the request as paperwork, not a suspicion aimed at you.

Have one or two of these handy and the request closes quickly.

  • Recent payslips from your employer
  • Bank statements for the last months
  • Tax return or assessment notice
  • Proof of a recent property sale
  • Evidence of an inheritance or gift
Before the wait begins
1

When play jumps up

A deposit or withdrawal far bigger than your usual pattern prompts a quick look at the papers, because the licence asks us to watch for unusual movement.

2

A method we have not seen?

Switching to a payment method we have not seen on your account means proving you hold that account, usually with a screenshot or a statement.

3

Before the first payout

The first payout is the point where the licence requires a cleared account, so identity and address papers are checked before money leaves.

Skip the rework

Clear up the details before you send

01My surname changed since my ID was issued, does that cause a problem?+
Attach the certificate that links the old name to the new one alongside the ID, and a reviewer will match the two records. Nothing else changes in the process. Send both files together so the check is not paused for a second look.
02Can I deposit and play before the check is finished?+
No. The licence requires the check to be completed at the latest before your first withdrawal, and we may ask for it earlier, at registration or at your first deposit. Until then the account stays open but the payout route is closed.
03A document of mine was refused, what happens next?+
Read the note next to the refused file, since it usually names the fault: a cut edge, a glare patch or a missing page. Retake that one document and send it to [email protected], quoting the case. The other accepted files stay on record.
04Can I upload my ID from a phone rather than a scanner?+
Yes. Lay the document flat in daylight, fill the frame with it and keep your shadow off the page. Files shot this way pass as often as scans, so a scanner is not needed.
05Under which licence does this casino operate?+
Cryptoleo Casino Ltd. holds licence TGC-4320-799 from the Tobique Gaming Commission, and that licence is why the identity and funds checks are not optional. Independent testing from iTech Labs and Gaming Laboratories International runs alongside it.
06Will I have to send the same documents again at a later date?+
No, in most cases the record holds and later withdrawals pass without new files. A fresh request can come if a document expires or if a source of funds review is opened. Keep your address details current in the account and the gap rarely appears.
Paused payout

Your payout is waiting on one check

A verified Cryptoleo Casino account moves withdrawals straight into the queue instead of waiting on a document check.

Verify my account