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Support Desk

Fast Answers When You Contact Cryptoleo Casino

Reach our team by live chat, e-mail or phone any hour, every day of the year.

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Instant Chat Window

Pick live chat for account questions and quick fixes; an agent typically answers within 5 minutes, day or night.

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A Written Answer Within Hours

Write to [email protected] for detailed matters; expect a reply within 8 hours, and only communicate with us through this address.

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When You Need Someone Now

Call +61 2 9245 6399 (AEST) for anything urgent; a person usually picks up within 3 minutes.

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Local Facts Listed

Australian Player Support Details

Use this short brief when you want the local details in one place.

Item
Detail
Phone
+61 2 9245 6399
Time zone
AEST
Languages
English, German, Finnish, Norwegian
Regulator
Tobique Gaming Commission, TGC-4320-799
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Faster Answers

Stuck for Minutes vs Answered in Minutes

Draft your question, open live chat and an agent usually responds within 5 minutes.

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Message in Hand

Which Address Should You Use?

Check this list before you send, so your message lands at the right desk.

Department
E-mail
General support help
Document verification (KYC)
Deposits and withdrawals
Complaints
Privacy and personal data
Business and partnerships
Seven Answers

How Long Until Someone Answers?

Check each clock here, then message the desk that fits your question in Australia.

Item
Detail
Chat opening hours
24/7
Chat first reply
5 minutes
E-mail address
E-mail reply
8 hours
Phone number
+61 2 9245 6399
Phone wait
3 minutes
Time zone
AEST
Unhappy With a Reply
1

Account e-mail and screenshots

Write to [email protected] with your account e-mail, the dates, the amounts and any screenshots. A written record lets the team trace what happened.

2

Written decision on record

Ask the same thread for a manager review and quote your case number. A supervisor reads the history again and replies with a written decision.

3

Escalate to the Commission?

Take the unresolved file to the Tobique Gaming Commission, the regulator listed here, and attach the final written reply from Cryptoleo. It reviews licensed conduct independently.

Six Details

Read These Details Before You Deposit

Settle who runs the site and which regulator stands behind your account.

Field
Record
Company name
Cryptoleo Casino Ltd.
Company number
740502
Registered address
Main Street, Tobique
Regulator
Tobique Gaming Commission
Licence number
TGC-4320-799
E-mail
Seven Straight Answers

Support Answers Before You Ask

Dual-Audited Fair Licensed Operator 13-Minute Withdrawals
01What happens when I need help at 3am on a Sunday?+
Nothing closes. Chat and e-mail run every hour of every day, including public holidays, and the desk works on AEST. Replies come in about five minutes on chat and about eight hours by e-mail.
02What if I want a copy of my personal data?+
Send the request to [email protected] from your registered email address. Cryptoleo Casino Ltd. hands over a copy or removes your data under the Tobique Gaming Commission rules. Ask for a written confirmation once the work is done.
03What if I decide to shut my account down?+
Message support and say you want the account closed for good. The team confirms in writing, and any remaining balance is dealt with under the withdrawal rules first. Duplicate accounts get closed without notice, so keep one.',
04Can I check which licence covers this casino?+
Cryptoleo Casino Ltd. holds licence TGC-4320-799 from the Tobique Gaming Commission and has traded since 2016. The number sits on this page and on your account statements. Quote it if you ever escalate a dispute.
05Do I need to send my password to prove it is me?+
Give the email address that logs you in, plus the last four digits of a payment method you used. Add your full name if it differs from the account. Never share your password, because support will not ask for it.',
06Where do I send documents and how long do checks take?+
Checks usually finish within two hours of the documents landing. Identity, address and a payment method screenshot are what the team reads. Slow scans are the usual cause of a longer wait, so send clear photos.
07How long before I can take a complaint further?+
Send the complaint to [email protected] once support has had its say. The team answers within eight hours and reviews the file again. Still unhappy after that? Take the matter to the Tobique Gaming Commission and quote TGC-4320-799.
Ready Check
1

Your registered e-mail address

2

A screenshot of the payment method

3

Proof of identity with photo page

4

Proof of address, dated recently

5

The exact time of the issue